Category Archives: Uncategorized

Battle lines are being drawn by both US political parties around this issue, as both sides try to deliver fodder to their loyal base.  Republicans are adamant to expand the tax cuts to everyone, whereas Democrats want to limit the … Continue reading →

The only goal of every customer support interface ought to be to get the customer as quickly as possible to the best person to help with the problem.  Complicated menus, myriad options, endless redirections and exposing artificial walls to customers … Continue reading →

Businessweek recently published ranking of countries with most millionaires.  Not surprisingly, US topped the list and China is moving up fast in third place. What caught my attention was the percentage of wealth controlled by this elite group in each … Continue reading →

PBS program Frontline recently covered the private college industry, in which how the government-backed (now government-run) student load programs have fueled a $400B education industry.   I had several reactions to this program: 1. Unintended consequences: Any time the government wants … Continue reading →

Recently, Spirit Airlines announced that they will start charging $45 for carry-on luggage.  Fees for check-in bags made more people avoid check-ins and prefer to carry-on their stuff.  Now they are irate over fees for carry-ons announced by Spirit.  Even … Continue reading →

China is doing an excellent job of balancing growth and freedom – in this case freedom for ‘pursuit of happiness’ by moving to urban areas.  As these graphics illustrate, China is moving large chunks of rural population into its 669+ … Continue reading →

Last week, Judge Robert Sweet in New York ruled in favor of ACLU in the much watched case against Myriad sciences.  There was a 60 minute lead on it today.  Good overviews from legal blog, NYT and PBS. It is … Continue reading →

The Value of Failure: Gross, quoting Bill Gates says: “Success is a lousy teacher because it makes smart people think they can’t do anything wrong.” If you learn from failure it’s valuable, if you deny it, it’s useless. How to … Continue reading →

Hello World! This is our first entry for this new blog. This entry is short, but will add more entries relating to good, bad and interesting (a la Dimitri Martin, Comedy Central) observations about the world in general, but try … Continue reading →